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Solutions · Customer service

AI for customer service

Write a phone greeting and voice it right away, turn call recordings into searchable text and publish your help videos in your customer’s language. All in one account.

The phone, the help page and the branch

In customer service, audio shows up in three places: the announcements customers hear, the recordings you need to listen to and the training you give the team. You do not need a separate tool for each.

How is a phone greeting made?

  1. Write the messagesEnter the welcome, menu, on-hold and out-of-hours messages as separate sections.
  2. Check the readingLook at how the phone number, the times and the company name will be read in the preview and add what is needed to the pronunciation dictionary.
  3. Download and load into your phone systemDownload each message as a separate file. Ask your provider which audio format your phone system needs and convert the file with the free audio converter if necessary.

Good to know before you start

  • Voiser does not connect to your phone system directly; you upload the audio file you generate to its panel yourself.
  • Call recordings contain personal data. Follow your organization’s notice and retention rules before you process a recording.
  • If recordings must not leave your network, see the on-premises transcription option.
Six studios, one account

Six studios for customer service teams

The studio for this job
Text to Speech

Phone greetings and line messages

Produce welcome, menu, on-hold and out-of-hours messages in one voice and check how phone numbers and times are read.

  • Sectioned project editor, regeneration per paragraph
  • Pronunciation dictionary and Turkish number and date reading
  • Dialogue with multiple voices

Alongside it

  • Transcription

    Text and summaries from call recordings

    Turn call recordings into text split by customer and agent, summarize them and search the text for complaint topics.

  • Dubbing

    Help videos in the customer’s language

    Dub your setup and how-to videos into the languages your customers speak; a subtitle file is prepared too.

  • Video generation

    Short video answers to common questions

    Make a short video about the topic people call about most and add it to your help page and your replies.

  • Voice Cloning

    The same voice on every channel

    Clone your brand’s voice with its owner’s consent so the phone system, help videos and notices all speak in it.

  • Music generation

    Original music for callers on hold

    Generate an original track for customers waiting on the line and upload its instrumental version to your phone system.

Free tools

Tools you can try without signing up

All free tools

Solutions

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FAQ

Common questions

Which format can I download the greeting in?

MP3, WAV or FLAC. If your phone system needs a different format, you can convert the file with the audio converter among the free tools.

Can we produce announcements in our own voice?

Yes. The owner of the voice clones it with spoken consent, and later announcements are generated in the same voice without a recording session.

Where are our call recordings kept?

Your files are kept in private storage and are open only to your account; you can delete them whenever you like. Details are on the data protection page.

Can I try it without signing up?

Yes. You can voice a short greeting and transcribe a short recording without signing up. A free account is enough for longer jobs.

Refresh your phone greeting today.

Open a free account, write your welcome message and listen to it.