A. Data controller
| Item | Details |
|---|---|
| Trade name | Voiser Teknoloji Limited Şirketi |
| Address | Defterdar Mah. Otakçılar Cad. Sinpaş Flatofis No: 78/94, 34050 Eyüpsultan / İstanbul |
| MERSIS number | 0925098119400001 |
| Phone | +90 216 599 10 11 |
| bilgi@voiser.net | |
| Registered e-mail (KEP) address | voiser@hs01.kep.tr |
B. Data processed, purposes and legal grounds
| Data category | Data | Purpose | Legal ground (KVKK) |
|---|---|---|---|
| Identity and contact | Name, email address, social sign-in ID, phone number (only for payment links) | Opening an account, providing the service, service notifications, support | Art. 5/2-c performance of the contract; Art. 5/2-f legitimate interest |
| Customer transaction and finance | Billing details, Turkish national ID number or tax number, payment records, last four digits and brand of the card, payment tokens, credit transactions | Payment, invoicing, accounting, tax, refunds | Art. 5/2-c performance of the contract; Art. 5/2-ç legal obligation |
| Transaction security | IP address and its hash, browser information, session, audit logs, two-step verification details | Account and system security, prevention of abuse | Art. 5/2-f legitimate interest; Art. 5/2-e establishment and protection of a right |
| Customer content | Uploaded and generated text, audio, video and images, file names, prompts, transcripts | Performing the requested job and delivering the result, content moderation | Art. 5/2-c performance of the contract; Art. 5/2-f legitimate interest |
| Voice data (cloning) | Voice samples, spoken consent recording, verification sentence, consent text version, declaration of legal age | Creating and using a voice clone, proving consent | Art. 6 explicit consent, because voice data may be considered biometric data; Art. 5/2-e establishment and protection of a right for the consent record |
| Requests and complaints | Support messages, contact form details, video reports | Responding to requests, resolving complaints | Art. 5/2-c performance of the contract; Art. 5/2-f legitimate interest |
| Marketing | Email address, marketing preference | Campaign and product announcements (off by default) | Art. 5/1 explicit consent and commercial electronic message approval |
C. Method of collection
Your data is collected electronically, by partly or fully automated means, through forms on the site and in the studio, files you upload, cookies, social sign-in providers, payment institutions and communication channels.
D. Transfers
Your data is transferred to the following groups of recipients, limited to the purposes above:
- Hosting and infrastructure: Google Cloud (USA and Belgium), Cloudflare (global network).
- AI providers: Google, Replicate; Microsoft Azure and OpenAI only when the relevant voices are selected. RapidAPI for imports.
- Payment and invoicing: PayTR and Bir Fatura (Türkiye), Stripe (USA and EU).
- Sign-in and communication: Google, Apple, Facebook (if you choose them) and the email delivery provider.
- Authorities empowered by law, courts, and advisors such as legal and financial advisors.
Because our servers and database backups are in the USA, media files are in Belgium and some of the providers are abroad, your personal data is transferred abroad. These transfers are based on the conditions and safeguards set out in Article 9 of the KVKK. The detailed list of recipients is in the Privacy policy.
E. Retention period
Data is kept for as long as the processing purpose requires and for the periods set by law, and is then deleted, destroyed or anonymized. The periods for each type of data are in the retention section of the Privacy policy.
F. Your rights under Article 11 of the KVKK
- To learn whether your personal data is processed and, if so, to request information about it,
- To learn the purpose of the processing and whether the data is used in line with that purpose,
- To know the third parties to whom it is transferred in Türkiye or abroad,
- To request its correction if it has been processed incompletely or incorrectly,
- To request its deletion or destruction under the conditions in Article 7 of the KVKK,
- To request that the correction, deletion and destruction be notified to the third parties to whom it was transferred,
- To object to a result against you arising from analysis exclusively by automated systems,
- To claim compensation if you suffer damage because of unlawful processing.
For processing based on explicit consent, you can withdraw your consent at any time; this does not affect processing carried out before the withdrawal. You can withdraw voice clone consent in the studio.
G. Applications
You can submit your application in accordance with the Communiqué on the Procedures and Principles of Application to the Data Controller, together with your name, surname, signature, Turkish national ID number (if you are a foreign national, your nationality and passport number), address, email address and request, by the following means:
- In writing: Defterdar Mah. Otakçılar Cad. Sinpaş Flatofis No: 78/94, 34050 Eyüpsultan / İstanbul
- By registered e-mail (KEP): voiser@hs01.kep.tr
- From the email address registered in your account: bilgi@voiser.net
Your application is concluded free of charge within 30 days at the latest. If the process requires an additional cost, the tariff set by the Personal Data Protection Board may apply. If your application is rejected, if you find the response inadequate or if it is not answered in time, you can file a complaint with the Board.