Distance sales agreement and pre-contractual information

Article 1 — Parties

Seller

Buyer

The individual or legal entity that has an account in the Voiser studio and enters billing details at the time of purchase (the “Buyer”). The Buyer's name, address, email address and billing details are those saved in the account and entered at the payment step.

Article 2 — Pre-contractual information

Before the agreement is formed, the Buyer is informed of the following. Order-specific information appears in the order summary at the payment step, and general information appears in this text:

• The Seller's identity and contact details (Article 1).
• The main characteristics of the service, the plan or pack purchased, the period, the amount of credits and the number of seats (Article 4).
• The total price including taxes, the currency, any coupon discount and the payment method (Articles 4 and 5).
• Performance of the service, the term of the agreement, automatic renewal and termination conditions (Articles 6 and 7).
• The cases where the right of withdrawal cannot be exercised (Article 8) and the refund conditions.
• Complaint and application channels (Article 10).

Article 3 — Subject of the agreement

The subject of this agreement is to set out the rights and obligations relating to the sale and performance of the digital service ordered electronically by the Buyer (a monthly or yearly subscription, an add-on credit pack or an extra clone allowance). The scope of the service, the rules of use and how credits work are set out in the Terms of use, which form an annex to this agreement.

Article 4 — Main characteristics and price of the service

• The name of the plan purchased, its period, the amount of credits to be added each month, the number of seats, the total price including taxes, any coupon discount and the currency are shown in the order summary at the payment step.
• For add-on credit packs and extra clone allowances, the quantity and the price including taxes are shown in the same way.
• Sales are currently invoiced at 0% VAT under the Technology Development Zone exemption (Turkish VAT Law, provisional article 20/1). The price shown is the total amount payable.
• Current plan and pack contents are published on the Pricing page. The price shown at the time of order is binding for that period.

Article 5 — Payment and invoicing

• Payments in Turkish lira are collected through PayTR and payments in foreign currency through Stripe, by debit or credit card. Card details do not reach the Seller; the Seller stores only the last four digits of the card, its brand and the token issued by the payment institution.
• To allow automatic renewal of the subscription, the Buyer consents to their card being stored by the payment institution and to the period fee being charged to that card at the end of each period.
• When upgrading to a higher plan, adding seats or switching from monthly to yearly, the price difference for the remaining period is charged to the saved card at the time of the change; the amount is shown to the Buyer before payment.
• A payment record is created in the account for every payment and a receipt is sent by email. The records can be seen on the Invoices page in the studio. An official e-invoice or e-archive invoice is issued separately.

Article 6 — Performance and delivery

The service is performed entirely electronically; there is no physical delivery. Once payment is confirmed, the subscription starts and the credits are added to the Buyer's account immediately. Add-on pack credits and extra clone allowances are also added immediately. On yearly plans, credits are added again every month. Details are in the Returns and delivery terms.

Article 7 — Term, automatic renewal and termination

• The subscription is concluded for the chosen period (one month or one year) and, unless the Buyer cancels, renews automatically for the same period at the end of each period. The Seller sends an email reminder before renewal: 3 days before on a monthly plan and 7 days before on a yearly plan.
• The Buyer may cancel the subscription at any time on the Credits page in the studio, without giving a reason and without paying any additional fee. Cancellation takes effect at the end of the period, and the Buyer can use the service until the end of the period.
• If the renewal fee cannot be collected, the Seller informs the Buyer and retries the payment. For Turkish lira subscriptions, the payment is retried within a few days, and if it cannot be collected within 7 days, the subscription ends. For foreign currency subscriptions, the retry schedule is set by the payment institution; if the payment cannot be collected, the subscription ends.
• The Seller notifies the Buyer before changing the subscription price; the new price applies from the first renewal after the notice. The Buyer can reject the new price by cancelling before the renewal.

Article 8 — Right of withdrawal

In distance contracts, consumers generally have the right to withdraw from the contract within 14 days of the date it is concluded, without giving any reason and without paying a penalty.

However, under Article 15(1)(ğ) of the Distance Contracts Regulation, the right of withdrawal cannot be exercised for contracts concerning services performed instantly in electronic form and intangible goods delivered instantly to the consumer. Because credits and entitlements are added to the account immediately upon payment confirmation, the Buyer confirms at the payment step that they want performance to begin immediately and that they therefore cannot exercise the right of withdrawal.

Regardless of this exception, the refund options offered by the Seller in the Returns and delivery terms are reserved: if no credits have been used, a full refund can be requested within 14 days of payment. The request is submitted in writing through the Support section in the studio or to bilgi@voiser.net. The withdrawal provisions do not apply to buyers who are not consumers.

Article 9 — Obligations of the parties

• The Seller is obliged to provide the service as described in the Terms of use, to refund credits reserved for failed or cancelled jobs, and to process the Buyer's personal data in accordance with the Privacy policy.
• The Buyer is obliged to provide accurate billing and contact details and to use the service in accordance with the Terms of use and applicable legislation.

Article 10 — Complaints and disputes

You can submit complaints through the Support section in the studio or the contact form. In the event of a dispute, consumers may apply, within the monetary limits announced each year by the Turkish Ministry of Trade, to the Consumer Arbitration Committee where they reside or where the transaction took place, and to Consumer Courts for disputes above those limits.

Article 11 — Entry into force and retention

The agreement is formed when the Buyer reads and electronically confirms this text at the payment step and the payment is completed. The Seller sends a copy of the agreement and the order details to the Buyer's email address and keeps the contract records for the period required by law.